None of us can predict what life has in store. A sudden diagnosis, injury or illness – physical or mental – can be life-changing and deeply overwhelming. It can also leave you feeling financially vulnerable at a time when peace of mind is more important than ever.

If your health has changed, or you’re facing a loss of income, we’re here to offer the right support and practical financial advice to help you navigate the road ahead.

Whether you’ve recently been diagnosed with a serious condition, are going through treatment, or are adjusting to life after an illness, we’ll work with you to make sure your finances are managed in a way that supports your needs. Our advice is personal, practical, and always given with sensitivity and care.

You’re also welcome to bring someone with you to any meeting – a family member, carer, or healthcare professional – for extra support and reassurance.

All personal information is treated with complete confidence.

Help with pre-existing conditions

If you have a pre-existing or lifelong physical condition or disability, such as a visual, speech or hearing impairment, we can offer additional support to help you access our services.

This can include providing fully accessible wealth accounts, in braille, audio formats or large print. To find out more please get in touch.

When your mental health is affected

Life’s unexpected events can have an impact on your mental wellbeing too. Illness, financial stress, redundancy or a major life event can trigger anxiety, low mood or a sense of helplessness. In these moments, decision-making can feel harder than usual.

If you’re feeling overwhelmed, we’re here to talk – without pressure or judgement. We’ll help you take small, manageable steps to regain a sense of control and stability.